Overview
We are providing this Privacy Policy to describe how Tech On Wheelz collects, uses, discloses, and handles your personal data, and information about privacy rights you may have. This Notice explains how Tech On Wheelz (referred to as “we,” “us,” or “our”) manages personal information when you visit our site, request a quote, book a repair, or otherwise interact with our services.
Definitions
When we use terms like “you” and “your,” we mean you as a visitor to our websites or a customer of Tech On Wheelz. “Personal data” means any information that relates to an identified or identifiable person, directly or indirectly.
Scope of This Notice
This Notice applies to personal data we collect when you visit this website, opt-in to receive SMS messages, request a quote, or otherwise interact with Tech On Wheelz. It applies when Tech On Wheelz controls the use of your data (for example, when you make purchases directly from us).
Sources of Personal Data
We collect personal data from you directly when you submit forms, request services, or contact us. We may also receive information from service providers, partners, and other third parties that help us detect fraud, improve services, or support marketing efforts.
Categories of Personal Data We Collect
Depending on your interactions with us, we may collect:
- Identifiers: Your name, address, phone number, email, and device identifiers (e.g., IMEI).
- Location data: Approximate location from IP and, where necessary for service, precise coordinates.
- Commercial information: Purchase history, preferences, and service records.
- Financial information: Payment details handled through third-party processors.
- Technical data: IP address, browser, device model, session and diagnostic data.
- Audio/visual data: Photographs or recordings taken for diagnostics, warranty, or claims.
- Fraud information: Data used to detect and prevent fraud and illegal activity.
- Other information: Any additional details you provide when communicating with us.
How We Use Your Data
We use personal data to deliver and improve our services: scheduling, diagnostics, repairs, order fulfilment, payment processing, customer support, and communications. We may also use data for internal reporting, product development, marketing (with consent where required), fraud prevention, and legal compliance.
Disclosure and Sharing
We do not sell personal data for marketing. We share information with trusted service providers (payment processors, email providers, hosting, logistics, and parts suppliers) who are contractually bound to protect your information. We may disclose data when legally required or to protect our rights, or in the course of a business transaction such as a merger or sale.
Data Security
We maintain technical, administrative, and physical safeguards to protect your personal data. These include access controls, encryption in transit, restricted storage, and staff training. While we strive to protect your information, no system is completely secure; we will notify you promptly if a material breach affects your personal data.
Data Retention
Personal data is retained only as necessary to fulfill the purpose of collection, to meet legal and financial obligations, or to support warranty and service records. Customer and financial records are retained for a minimum of seven years where required.
Your Rights and Choices
You may have rights to access, correct, delete, or limit the use of your personal data. You can opt-out of marketing communications at any time. Requests to exercise rights should be sent to [email protected] or by calling +1 (825) 977-5744. We will take reasonable steps to verify your identity before actioning requests.
Cookies and Tracking
We use cookies and similar technologies to enable site functionality, analyze usage, and support advertising where applicable. You may control cookie settings through your browser, though some site features may be affected if cookies are disabled.
Third-Party Links
Our site links to third-party sites. We are not responsible for their privacy practices, so review their notices before providing personal data.
Children’s Privacy
Our services are not directed to children under 18. If we learn that we have collected personal data from a child under 18, we will take steps to delete it.
Changes to This Notice
We may update this Notice occasionally. We will publish the revised Notice with a new effective date. Please review this page periodically.
Contact
For questions or to exercise privacy rights, contact: Tech On Wheelz
Phone: +1 (825) 977-5744
Email: [email protected]
Website: techonwheelz.ca