Agreement
This agreement is between you (the “Customer”) and Tech On Wheelz (the “Service Provider”). These Terms and Conditions (the “Service Terms”) govern your use of Tech On Wheelz products and services, including repairs, customer assistance, purchases of devices or accessories, and related services. By using our Products and Services, you accept and agree to these Service Terms.
What Tech On Wheelz Provides
Tech On Wheelz will make reasonable efforts to repair your device with care and skill. Before any repair we will provide an estimated quote. If costs exceed the estimate we will seek your approval before proceeding. Quotes exclude taxes and are generally valid for the day provided. Time estimates are estimates only and not guaranteed.
Guarantees and Warranties
Where applicable, repair services include limited warranties as described below. Coverage periods vary by service and part type; screen replacements include a one (1) year limited coverage for certain screen-related defects. Other repairs and replacement parts typically carry a 90-day limited warranty, except where specific longer warranties are provided. Warranty coverage excludes damage caused by misuse, subsequent accidents, liquid damage, unauthorized repairs, or non-authorized parts.
Claims Procedure
If your device fails during the warranty period, contact us and deliver the device for diagnostics. If the failure is covered, we will repair at no additional cost. Warranties do not apply when serial numbers, IMEI, seals, or warranty markers have been removed or tampered with.
Online Purchases
Purchases made through our website are subject to availability. Prices are listed in Canadian dollars, exclude shipping and taxes, and are subject to change. We reserve the right to cancel orders due to pricing errors or stock unavailability.
Returns & Exchanges
Returns are accepted when accompanied by proof of purchase and when items are in original condition and packaging. Returns must be initiated within 15 days of purchase unless otherwise specified.
Your Responsibilities
Passcodes
You must provide the passcode for your device for a full functional check. If you decline to share the passcode we may be limited to diagnostics and certain repairs may not be possible.
Device Abandonment
We will notify you when your device is ready for collection. If a device remains unclaimed for 45 days after notification, Tech On Wheelz may dispose of it at our discretion.
Data Backup
You are responsible for backing up your data prior to submitting your device. Tech On Wheelz assumes no liability for data loss or corruption.
Privacy
The Tech On Wheelz Privacy Policy applies to these Service Terms. By using our services you consent to collection, use, and disclosure of personal information as described in that Privacy Policy.
Limitation of Liability
To the fullest extent permitted by law, Tech On Wheelz shall not be liable for any indirect, consequential, or special damages arising from the use of Products and Services. Our aggregate liability is limited to the fees paid for the particular service related to the claim in the three months prior to the event giving rise to liability.
Termination
Either party may terminate the agreement as permitted by law. Tech On Wheelz may suspend or terminate services for breaches, suspected fraud, or other reasons stated in these terms.
Governing Law
These Service Terms are governed by the laws of Canada and applicable provincial law. Any disputes will be resolved under those laws.
Contact
For questions regarding these Service Terms contact: Tech On Wheelz
Phone: +1 (825) 977-5744
Email: [email protected]
Website: techonwheelz.ca